Privacy Policy

Last updated: 17 October 2026

This policy explains how Tokwe Consultancy Ltd collects and uses personal information when you visit our website, contact us, book a call or request a resource.

Who we are

Tokwe Consultancy Ltd is the data controller for your personal information. We are a private limited company registered in England and Wales, company number 17496665. Our registered office is 42 Larkin Close, Stafford, England, ST17 9YZ.

For any privacy question, email obbie@tokweconsultancy.co.uk or call +44 7450 363996.

Information we collect

• Enquiries: your name, email address, phone number, organisation and the details you share when you email or call us.
• Proposal requests: your name, organisation, email address, phone number, the service you need and the details of your enquiry when you complete our Request a Proposal form.
• Resource requests: your name, email address, organisation and the resources you ask for.
• Discovery call bookings: the details you enter when you book through Calendly, such as your name, email address and the reason for your call.
• Website use: if analytics is switched on, information about how you use our website, such as pages visited, the device and browser you use and your approximate location. This is collected using cookies.

How we use your information

• To reply to your enquiry and send the resources you request.
• To arrange and hold discovery calls.
• To prepare proposals and deliver the services you agree to.
• To understand how our website is used so we can improve it.

We do not sell your personal information. We will only send you marketing emails if you have asked us to, and you can opt out at any time.

Our lawful basis

We use your information where it is necessary to take steps at your request before entering into a contract, to perform a contract with you, for our legitimate interests in running and improving our business, or with your consent, for example for analytics cookies or marketing emails. You can withdraw consent at any time.

Who we share it with

We use trusted service providers to run our business, including our email provider, FormSubmit to deliver website enquiry forms to our inbox, Calendly for booking calls, and Google for website fonts and, if switched on, Google Analytics. These providers process information on our behalf and may store it outside the UK, with appropriate safeguards in place. We may also share information where the law requires it.

How long we keep it

We keep enquiry and resource request details for up to two years after our last contact, unless you become a client. Client records are kept for up to six years after our work ends, to meet legal and accounting requirements.

Cookies

Our website uses only the cookies needed for it to work, unless analytics is switched on. Analytics cookies are only set with your consent, and you can change your choice at any time.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to ask us to transfer it. To make a request, email obbie@tokweconsultancy.co.uk. We will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to resolve your concern first.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.